We tried to complain to the manager who just said sorry and if we want a proper glass we just need to ask ( which we did and got told we couldn’t have one !!! ) She was most unhelpful. It’s also the only hotel which charges for the beach sun beds, on the plus side the beach is lovely. No beach towels provided they had run out but only about 6 were being used around the pool. At night in the bar again no glasses, only plastic glasses which I did not enjoy our G&T out of. We have never felt so humiliated in our life. We are in our 60s so we were very upset and I wanted to go home.
We went for dinner and found some cups in the dining room, the coffee machine had been turned off and when my husband picked up two cups the manager tried to forcefully remove from his hands which caused us much distress, we were then followed around the hotel by security. We arrived and wanted a coffee but they only supply very thin plastic glasses which we thought was quite dangerous and doesn’t make for an enjoyable drink. Our main issue was service and no cups or glasses. Rooms are in need of an facelift as are very tiered and the cleaning definitely needs improving. The hotel looks amazing from the outside. Please avoid at all costs, do not waste your money.
Hotels with Private Beach in Sunny Beach.
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